= available to supported customers only

BMC Remedy Licensing

Use for requesting or managing Remedy Heritage licenses.

• Request a New License
• Request a Trial/Temporary License    
• Purge an Existing License
• License File Upgrade

Product Password Requests

Use for requesting and managing BMC Software Heritage and Configuration Management passwords.

Users in North America, Latin America, EMEA, and Asia Pacific can request assistance with password related questions online.

1. From the Issue Management page, you can submit a new issue to assist with password related questions.
2. On the Issue Details tab, complete the Summary field enter: Licensing/Product Passwords
3. Complete the and Details section using the information provided below.
4. On the Product Information tab, you must select the checkbox: Do you require product license or product password assistance?
5. Complete the remaining required items on the Product Information tab.
6. Click Save to submit issue for Password request.

Please supply the following information in the Details section of the Issue Details tab:

• Your reason for requesting a new password.
• If machine change, the old machine information and the new machine information and the date of the change.
• For Disaster Recovery testing, supply the test date, the product and the product release level.
• For a new order, supply your PO number and/or purchase date.
• Supply your BMC error message if current password is not working and you are receiving an error message.
• If you are installing a new product release that requires a new password supply the product name and product release number.

Issues created using this method will be handled quicker and will go directly to the team responsible for generating passwords.